Jul 26
Help GuyNews
A general reminder of our outgoing mail settings for both Nantucket.net email subscribers and hosted domains using emails. Several folks have called today with troubles sending out emails and all were due to having the wrong SMTP settings.
1) Make sure you’ve set your Outgoing Mail Server (SMTP) to: mail.”yourdomain.com” (Example: mail.nantucket.net)
2) Make sure you’ve set your Outgoing Mail Server (SMTP) port to 587 (Some computers still default to port 25. Mac Mail uses ports 25, 587, and 495 so there’s no need to change)
3) Make sure you’ve set your Outgoing Mail Server (SMTP) to authenticate using your username and password. Some email clients let you use the option “Use same settings as my Incoming Mail Server” in others you’ll need to type these in.
Jul 12
Help GuyNews
The deadline for signing up to keep your email address @Nantucket.net has passed. Nantucket.net is proceeding carefully and methodically with the elimination of most of our emails accounts @Nantucket.net.
The elimination of this one service we offer does not affect the other services Nantucket.net offers. We still offer website design, database design, domain name services, hosting, and website links.
If you have a question about whether or not you have filled out the appropriate form, (you can see it here: http://www.nantucket.net/help/premium.php ) please send an email to help@nantucket.net — do not assume that your email will be continued. We will be cancelling all emails @Nantucket.net for which we do not have an request to continue from that online form. The only exception is accounts that were prepaid before June 30, 2010.
NOTE: if you prepaid for email @Nantucket.net before June 30, but you have not filled out the form to continue your email account, then your account will be cancelled when that prepayment is used up.
If you use an email address @YourDomain, then you will see no change. HOWEVER: if you forward your domain email to an address @Nantucket.net, please make sure that you have requested to keep that email @Nantucket.net
Jul 01
Help GuyNews
Nantucket.net email is experiencing difficulties today. Please bear with us, your email account have not been cancelled. We hope to have the system back up soon.
If you are having troubles sending an email to an @nantucket.net email address please either try again later or call instead of emailing.
We also have some websites affected. We are working to restore them all as quickly as we can, but if you have trouble accessing a website, look them up in the appropriate category of Nantucket.net, where we have posted their telephone numbers so that you can contact them by phone till the site is restored.
May 12
Help GuyEmail, News
Sixteen years ago, when we started Nantucket.net, there were no other ISPs on Nantucket Island, there was no such thing as Facebook or Twitter, and there was no such thing as spam! We brought the Internet to Nantucket, and with www.Nantucket.net, we brought Nantucket to the Internet.
Our tech support team often takes calls from Verizon and Comcast members because we are far more accessible and more helpful than techs at other companies. We have done many house calls, fixed laptops brought to us, helped many of you deal with viruses, and set up new computers, iPhones, and Blackberrys — all free of charge.
Today’s Internet is a very different realm then it was when we began. Due to the overwhelming spread of spam, viruses, hacking, and Internet fraud, our tech support team finds itself spending most of its days battling the malevolent side of email. We block more than 45,000 pieces of spam every day, which is more than half the amount of email running through our system. And still some gets through.
Over Easter Sunday and the following Monday, we had a spam attack unlike any we had seen before. Most of you are aware of this and suffered through it with us. We appreciate your patience! We recognize that email is a vital and important tool, and any time without it causes huge stress.
Our email service costs members less than 34 cents a day, yet it costs us far more than that to offer the service. We appreciate the business you have brought us over the past 16 years, and so we are truly sorry to announce that we can no longer service Nantucket.net email-only accounts. We will be devoting our resources and staff to expanding and improving our web site, shopping, email marketing, and database services. We will continue to service email for our domain hosting customers.
Email-only customers who cannot bear to lose their Nantucket.net email accounts can inquire about our premium email at Nantucket.net — there will be a very limited number of these accounts available to long-term customers who are in good standing. For info, go here: www.Nantucket.net/help/premium.php
For members who have accounts with us and are current in payments, Nantucket.net will honor all commitments — even those who have paid ahead. Starting June 1st, tech support for email-only accounts will be on a call-back basis only — call us at 508-228-6777, xt. 102. We have launched a tech support blog accessible to all for notifications, information, and answers to frequent questions. Look for the link to this blog from the home page of Nantucket.net.
All email only accounts of customers who have not been accepted by Nantucket.net for a continuing premium account by June 30, 2010, will be cancelled on July 1, 2010. Those who are behind in payments will be immediately cancelled.
We will continue to offer web site design and hosting, domain management, SEO services, email marketing, and database creation. Without having to constantly fight the battle against spam, we will be able to devote our resources and energy to our web site and other services. We are adding additional web servers with greater capability and stability. Our portal site — Nantucket.net — is becoming even more vibrant with the addition of blogs, editorial, social media links, and many other frequently changing features.
Thank you to the many Nantucket residents who have made Nantucket.net one of the few remaining independent local ISPs in the country. We look forward to serving you in the many other areas of Internet, web services, and computer programming.
With warm regards,
The Staff of Nantucket.net
Apr 21
Help GuyEmail, News, Settings
Users of Nantucket.net’s email services that use Comcast or Verizon to connect to the internet may have noticed over the past year or so that sending email out has required several changes. While a variety of solutions are out there we have decided to set Nantucket.net’s SMTP service to simply use port 587 and authentication. If you’re having troubles sending email out chances are your Outgoing Server Settings are not correct. Here are a few simple steps to check if your server settings are correct.
NOTE: Clients hosting their domains with Nantucket.Net can use the same settings by simply replacing “nantucket.net” with their own domain name.
Microsoft Windows users using Outlook (Any version), Outlook Express, and Windows Live Mail:
Go to your Tools menu and select Accounts (some versions may list this as Email Accounts or Account Settings)
Select your Nantucket.net account (Some users may need to first select View/Change Exsisting Accounts or select the Mail tab) and click on the Change/Properties button.
Make sure that your Outgoing Mail Server (SMTP) is set to: mail.nantucket.net (This field is under the Servers tab for Express and Live Mail users)
Click on the “Settings” or “More Settings” button. Some users may first need to fill in the check box next to “My Outgoing Mail Server requires authentication.” A new window shoould open for you.
Make sure that the option “Use same settings as my incoming mail server” is selected. Express and Live Mail users click “Okay”or “Close” to close this window.
Select the Advanced tab and change the Outgoing Mail Server (SMTP) port to 587.
Close out of any windows by selecting “Okay” or “Close“
Click on the “Send and Recieve” button to send out messages waiting in your Outbox.
Mac users using Mail (thats the stamp icon with the bird on it!):
Go to your Mail menu and select Prefrences…
Select the Accounts button at the top of the window.
Select your Nantucket.net email account from the “Accounts” column.
Click on the drop down menu next to “Outgoing Mail Server (SMTP)” and select Edit Server List…
Make sure the server name is set to: mail.nantucket.net
Select the “Advanced” button.
Make sure the first option “Use default ports (25, 465, 587)” is filled in.
Click on the drop down menu next to “Authentication” and select Password.
Type in your Nantucket.Net username and password into the appropriate fields.
Close out of any windows by selecting “Okay“
Mail waiting in your Outbox should begin to send in a few seconds. You can also quit Mail and reopen the program to force it to send mail sooner.
Apr 19
Help GuyNews
Hello and welcome to the new Nantucket.Net Help Guy’s Blog. In an effort to distribute information a little easier to our Nantucket.Net customers, we’ve set up this blog to get out the word on any changes, security updates, and outages. We’ll also be using this blog to provide helpful information on email, web browsing, and website maintenance.
The Help Guy is via email at help@nantucket.net
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